I wanted to thank you for all your help with the carpet and vinyl for our rental. You were very easy to work with and accommodating with everything that we were trying to do, including you great advice on the products...and the installation times worked out perfectly. It was a stressful time and you made it enjoyable for me! We have a renter moving in tomorrow....thank you again Bob!
Just wanted to let you know that the carpet was installed yesterday. Your crew arrived at 8am — they were very courteous and quiet; they took all the debris and left my house very clean and looking great.
Thank you! We are thrilled with the new carpet in those three areas.
Have a great day!
I wanted to thank you so much for assisting us during these tough economic times. My husband Bart told me all of your staff and installation employees were top notch and provided excellent customer service. This is exactly why people are repeat customers. I hope to recarpet my other bedrooms in the future, and know who to call.
Best personal regards.
I need a patch job done on my new kitchen floor where the movers tore a piece moving in my refrigerator. Carpets N More sent out a gentleman by the name of Juan to do the job.
He was there when he said he would be, very personable & professional. As I watched him work, I was amazed at the detailed work and patience he has. In a matter of a few minutes he was done and even though I knew where he had replaced the tile I could not tell it was a replacement piece, it's perfect! I defy someone to come in and point it out to me.
I'm completely satisfied with the work done and Juan who also happens to be a very nice man. He truly is a magic maker for flooring.
Thanks so much to Carpets N More and in particular to Juan. You all have a wonderful craftsman in your employ, don't let him go. Because of him and his work I will recommend your company and of course Juan to my family and friends and keep the # handy for me for future use.
When I called, Libby said you are the one to talk to. I bought carpet from your store last week and had it installed and wanted to share some comments.
Tony Maglothin at the Tropicana/Pecos store helped me. I was on a very tight budget plus my cousin was visiting, so I knew this project would be easier to accomplish while I had her help – one more reason I wanted carpet that was in stock. We went right to the rolls in the back of the store. Tony did not seem to mind that I was not looking to carpet a new 5,000 sq. ft. home with top of the line carpet; I wanted new carpet and needed to have it installed asap and – while very low key – he helped me kindly. His demeanor was very pleasant. I didn’t have to deal with a salesman with a big ego or one who tried to make me feel that I wasn’t worth his time. He helped me to find what I wanted. After dealing with several other stores, this was incredibly refreshing!
Two days later, Ramone and Raul showed up right around 8AM (in an 8 – 12 window!) They got busy disconnecting the huge TV set and helped us dismantle my large bed. My cousin and I managed to get everything else handled before hand. Ramone even offered to haul away my vertical blinds which my cousin and I had taken down to discard. He was funny, efficient, clean, and a real pleasure to have in my home. I could not believe that when they were done, he had managed to reconnect the cable tv and home theater wires perfectly! I was so afraid I’d never get it back together but he eliminated the problem completely! That – in particular – exceeded my expectations.
In just a few hours, the men were done. They took obvious pride in their work. Every detail of the install was apparent and the carpet looks amazing. I remember when Carpeteria installed the original carpet 14 years ago and it was nothing at all like this experience. Your team was respectful and incredibly professional.
I will highly recommend Carpets N More to everyone. The entire experience made me so happy – I got a wonderful Mohawk carpet for less than I dreamed possible and it was installed quickly, cleanly, and beautifully. Along with new drapes and a new bed ensemble, I was able to make over my bedroom, stay within my budget, and finish my project on time while my cousin was here to help.
I write a column in the Las Vegas Business Press and sometimes I can “get away with” a plug for an area business. I will definitely try to share this experience with my LVBP readers. Thank you. It is obvious you run a great operation in an industry that has a wide variety of standards. You are at the very top. I hope you will share my satisfaction with your employees. They deserve an extra pat on the back.
Mr. Chadderton called specifically to thank Tony for everything that went on his install. He said that the installers that we sent out did a great job and it came out beautifully. He said that they were very polite and professional. He said he would be happy to refer us to friends and that any future work will definitely come our way. Mr. Chadderton really enjoyed working with Tony and he wanted to pass on a thank you to everybody else that was involved in the process, especially the installers.
To whom it may concern:
I just wanted to say thank you for the two crews that worked on my floors. I did not get a business card from them, but wanted to say thank you for their hard work and excellent service. They worked so hard to complete my floors in one day. I really appreciate the excellent service.
When I first cultivated this account the installs didn’t go well. Since the Team has been Fabulous! I worked hard to get it so this makes me very happy.
My husband and I wanted to thank you for all that you did for us. We truly do appreciate you keeping your word on the promotion and going out of your way to make sure we were happy in the end. We apologize if we caused any confusion for your store or employees. We were very happy to work with Jonathan again as we realize he is very honest, upfront and professional. After leaving your store Sunday we went to a different carpet store and dealt with a guy who we knew was quoting us way over price and trying to sell us more square yards then we needed and after being to two other stores before we even came to yours when we bought our first carpet we realize that you guys really are one of the best deals around (even without discounts) and we will be back for any future needs and we will definitely be more than willing to let people know to call Jonathan or stop by.
Thanks again for being so accommodating and helpful.